How to Make and Cancel an Appointment

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

To speak to a Doctor

Please telephone at 8am to book a telephone consultation, these are only booked in the mornings.

To speak to a Nurse

Please ring the surgery between 12.30pm - 1pm. No telephone calls will be taken after 1pm by clinicians.

Urgent Medical Problems 

If your case is urgent, you will be given an appointment the same day or, if necessary, a home visit will be arranged. The telephone lines are open from 8am - 6.30pm

Other information

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary

Appointments are 10 minutes long, should you have a few items to discuss please book a double appointment

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Students

We have medical students from King’s College attached to the Practice from time-to-time. When this is the case, you will be informed by the Receptionists before you see the Doctor. If you do not wish a student to be present during your consultation, please let the Receptionists know.  

Cancellations

While we always try our best to accommodate all requests, with over 7000 patients it can be difficult at times. If you are unable to attend an appointment, please let us know as soon as possible, so your appointment can be given to someone else. You are able to cancel appointments through the online services too.