How to Make and Cancel an Appointment
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
Booking an appointment
You can book an appointment through:
- The NHS App without having to be registered for online services.
- All appointments with the Doctors and Nurses can be made by telephoning 020 8654 1427 or by calling in at the surgery.
- Book appointments online through Patient Access or MY GP (app), please contact reception to start accessing this service.
To speak to a Doctor
Please telephone at 8am to book a telephone consultation, these are only booked in the mornings.
To speak to a Nurse
Please ring the surgery between 12.30pm - 1pm. No telephone calls will be taken after 1pm by clinicians.
Urgent Medical Problems
If your case is urgent, you will be given an appointment the same day or, if necessary, a home visit will be arranged. The telephone lines are open from 8am - 6.30pm
Other information
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary
Appointments are 10 minutes long, should you have a few items to discuss please book a double appointment
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Students
We have medical students from King’s College attached to the Practice from time-to-time. When this is the case, you will be informed by the Receptionists before you see the Doctor. If you do not wish a student to be present during your consultation, please let the Receptionists know.
Cancellations
While we always try our best to accommodate all requests, with over 7000 patients it can be difficult at times. If you are unable to attend an appointment, please let us know as soon as possible, so your appointment can be given to someone else. You are able to cancel appointments through the online services too.
CONTACT DETAILS
Stovell House Surgery
188 Lower Addiscombe Road
Croydon
CR0 6AH
Telephone: 020 8654 1427
Out of Hours: 111
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PATIENT ACCESS
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